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Booking Terms
The terms that apply when you book the La Pointe penthouse directly with Mauritius Rooms.
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The terms that apply when you book the La Pointe penthouse directly with Mauritius Rooms.
Last updated: 30 September 2026
These booking terms apply to every stay booked directly with Mauritius Rooms at La Pointe Luxury Apartments, Coastal Road, Pointe aux Canonniers, Mauritius, through this website, by email, by phone or by WhatsApp. When you complete a booking you confirm that you have read and accept these terms, our Cancellation Policy and our House Rules, which form part of your booking contract.
If you book through Airbnb, Booking.com, Expedia or another platform, that platform's terms and cancellation policy apply to your booking instead, and our House Rules still apply during your stay.
Your booking is confirmed when payment has been taken successfully and we have sent you a confirmation email with your booking reference. The person who makes the booking must be at least 18 years old and is responsible for every member of their party complying with these terms and the House Rules.
The penthouse is offered as a 2-bedroom configuration for up to 4 guests or a 3-bedroom configuration for up to 6 guests. The maximum number of guests for your configuration must not be exceeded, and only the guests named on the booking may stay overnight. Visitors are welcome in line with the House Rules.
Prices are per night, in euros, for the configuration you choose, and include the penthouse for your party. The total shown before you pay is the total you pay, with no booking fees. Amounts shown in other currencies are for guidance only; you are charged in euros, and your bank may apply its own exchange rate or fees.
Breakfast is not included unless you add it and pay for it when you book. Excursions, transfers, restaurant meals, gym membership, padel and other extras are not included unless they are listed on your confirmation.
The full amount is charged to your card when you book. Card payments are processed securely by Stripe; we never see or store your full card number. If your dates stop being available while your payment is being processed, you are refunded in full automatically and we will let you know.
You choose between a non-refundable rate, our best price, and a refundable rate, which costs more and allows free cancellation up to 14 days before check-in. The full rules are in our Cancellation Policy.
Check-in is strictly from 15:00 and check-out is strictly by 11:00 at the latest on your departure day. Early check-in or late check-out may be possible on request, subject to availability, and must be agreed with us in advance. Late check-out without approval is charged at MUR 1,000 per hour, as set out in the House Rules.
Please look after the penthouse and the residence as you would your own home. Charges for lost or broken items and for breaches of the House Rules are listed in the House Rules and may be charged to you after your stay. Illegal activity results in immediate eviction without refund.
The pools have no lifeguard and guests swim at their own risk. Children must be supervised by an adult at all times. The restaurant, gym, padel court and other estate facilities are run by third parties and their own terms, prices and opening hours apply.
If you would like to change your dates or number of guests, contact us and we will do our best to help. Changes depend on availability and any difference in price, and are not guaranteed. On a non-refundable booking, reducing the length of your stay or leaving early does not lead to a refund.
In the unlikely event that we cannot provide the penthouse for your dates, for example because of serious damage or an event outside our control, we will tell you as soon as possible and offer you alternative dates or a full refund of the amount you paid. Our liability in that case is limited to the amount you paid for the stay.
Excursions, transfers and experiences that our Virtual Concierge arranges are provided by independent local operators, whose own terms and safety rules apply. Prices shown as "from" are a guide and are confirmed when you book. Packages are quoted individually and the details on your written quote apply.
We strongly recommend comprehensive travel insurance that covers cancellation, medical costs and personal belongings. Mauritius Rooms is not responsible for loss of or damage to guests' belongings, or for injury, except where caused by our negligence or where the law does not allow us to limit our liability. Nothing in these terms affects your statutory rights.
We are not liable for failure to perform our obligations because of events outside our reasonable control, such as cyclones and severe weather, natural disasters, epidemics, government action, strikes or failures of public utilities. The Cancellation Policy explains what happens to your booking in these cases.
If anything is not right during your stay, please tell us straight away so we can put it right. You can reach us at bookings@mauritiusrooms.com or on +230 5514 0404.
These terms are governed by the laws of the Republic of Mauritius, and the courts of Mauritius have jurisdiction. If you live elsewhere, you keep any mandatory consumer protection rights of your country of residence.