The balcony of La Pointe Luxury Apartments overlooking the pool and the sea
Clear And Simple

Cancellation Policy

Two rates, clearly explained, so you can choose the one that suits your plans.

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Last updated: 30 September 2026

Non-refundable rate

Best price

  • Paid in full when you book.
  • No refund if you cancel, change your dates, shorten your stay or do not arrive.
  • You confirm that you accept these terms before paying.

Refundable rate

Flexible

  • Paid in full when you book, at a higher nightly rate.
  • Free cancellation, with a full refund, if you cancel at least 14 days before your check-in date.
  • No refund if you cancel less than 14 days before check-in or do not arrive.

How to cancel

Email bookings@mauritiusrooms.com with your booking reference and the name on the booking. Your cancellation takes effect when we confirm it in writing. The 14-day deadline is counted to your check-in date, in Mauritius time (GMT+4).

Refunds

Refunds are made to the card you paid with, normally within 5 working days of your cancellation being confirmed. Your bank may take a further 5 to 10 working days to show the refund. Refunds are made in euros, the currency you paid in.

Early departure and no-shows

If you arrive late, leave early or do not arrive, the nights you do not use are not refunded on either rate.

Extras

Breakfast added to a booking follows the same rules as the rate you chose. Excursions and experiences arranged through our concierge follow the cancellation terms of the operator, which we will share with you when you book them.

If we cancel

If we ever have to cancel your booking, you receive a full refund of everything you paid, or alternative dates if you prefer.

Events outside anyone's control

If a cyclone warning, airport closure or government travel restriction stops you from travelling, contact us straight away. We will offer to move your booking to new dates where we can. Refunds in these cases follow the rate you chose, so we recommend travel insurance that covers cancellation.

Bookings made on other platforms

If you booked through Airbnb, Booking.com, Expedia or another platform, the cancellation policy shown on that platform applies, and cancellations must be made through that platform.

Full terms are in our Booking Terms.